Most of the users face the error “the media could not be played” while trying to watch any video on self-hosted video websites. This error occurs when users load a media file in a format that is not supported by the JW Player. Such formats include .mov and .wmv. The JW player does not play files that are not supported by the H264 video codec.
One can face this annoying error on both mobile and desktop Chrome versions. Not just Google Chrome, but users can also encounter this error on other browsers such as Safari and Firefox. The issue “the media could not be played” can appear due to some browser extension/cookie or the media player’s incorrect configuration.
What do you mean by JW Player?
JW player is a world-renowned media player. This embeddable player has more than 20 billion streams every month. JW player is extremely lightweight and works really well across various browsers. Meanwhile, it also integrates flawlessly with all ad networks. Due to all these characteristics, the JW player is the most favored choice for several major websites, which support self-hosted media files.
Undoubtedly, the JW player is a very stable player when it comes to playing embedded videos. However, there are times when incorrect configurations force this player to play a video, which is unsupported by the player. Hence, users encounter the error “the media file could not be played“.
How to fix the error “the media could not be played”?
Anyone can encounter this frustrating error. If you are one of them, there are several means to resolve it. In the first place, you need to recognize whether it is a media player-related problem or browser one. It is really easy to find this. For this, you have to open the URL of the video content in another browser. If the problem persists there too, it is not in your hands to resolve the problem. In this situation, you need to make contact with the concerned website’s web administrator. They will look into the matter on their own.
On the other hand, if video works well on other browsers, make use of troubleshooting tips to look into the issue. There are certain methods to get rid of the error “the media could not be played” successfully. After that, you can stream videos effortlessly.
If you are facing this issue right now, these troubleshooting methods are going to be really helpful. Keep on trying these methods one after the other to locate a workable fix for you. However, not all methods are going to work for you based on your platform. So, let’s move onto solutions to resolve the error “the media could not be played”.
Method 1: Resolve the error by updating Chrome
In case, the error is just appearing on Google Chrome, try to update it. The most common reason behind the error “the media could not be played” could be this. Using an outmoded Chrome version could result in this error. JW player keeps on updating its list for supported video formats. If you are using an old version, you would not be able to make use of this feature.
In order to update Google Chrome, follow the instructions as follows.
In smartphones, Google Chrome updates to its latest version automatically if any. However, the settings of the Google Play Store can restrict this process in your phone. Google Play store does not update applications on phones using mobile data. To do so, you have to connect your device to a Wi-Fi network. You can manually update Google Chrome on Android phones in the following way.
Step 1: Open the app
Firstly, you need to open the app “Play Store”. From there, click on the menu “Action” present on the left corner.
Step 2: Visit “My apps & games”
You need to go to the section “My apps & games”. Under the section “Updates”, you will be able to see the available updates for apps.
Step 3: Tap “Chrome”
Now, go after the name “Chrome” and select the tab “Update” present alongside it. Google Chrome will be updated soon.
Normally, Google Chrome keeps on updating its version in the background. It happens every time you close or open your browser if an update is available. However, there can be a pending update if you do not close Chrome for a while. So, you need to update Google Chrome on your PC manually. To do so, go through the steps as listed below.
Step 1: Tap three dots
Go to the menu “Action” that resembles three vertical dots on the right corner.
Step 2: Press “Update Google Chrome”
From there, you need to click on the option “Update Google Chrome”. If there is no such option there, that means you are using the latest Chrome version only.
Step 3: Select “Re-launch”
After successfully downloading the latest version, you need to select the button “Re-launch”. Now, Google Chrome will update to its new version automatically.
Method 2: Resolve the error by deleting cookies and cache
Once you have updated the Chrome version, it is time to move onto the second method. Now, you need to delete cookies and cache of the browser. The process of deleting the data differs for smartphones and computers. Choose one method depending on your device.
In order to delete the data of the browser such as cookies and cache, follow the instructions as follows:
Step 1: Open Google Chrome
In the first place, you need to open the browser on your device. Once done, you have to click on three dots present vertically on the right side of the screen. These dots are also known as action menu.
Step 2: Visit the settings
Now, you need to visit the settings and click on the option “Privacy”.
Step 3: Click “Clear Browsing Data”
From there, scroll down to find the option “Clear Browsing Data”.
Step 4: Choose the tab “Basic”
Next, choose the tab “Basic” to set “All time” as “Time range” from the drop-down list. After that, check against boxes saying “Cached images and files” and “Cookies and site data”. Once done, tap on the button “Clean data” so as to delete everything.
To delete cookies and cache files on computers, take a look at the following steps.
Step 1: Open Google Chrome
Initially, you need to open Google Chrome and then, access three dots or action menu from the right corner.
Step 2: Click “Clear Browsing Data”
Now, you have to go to the section “More tools”. From there, locate the tab “Clear Browsing Data” and tap on it.
Step 3: Look for the tab “Basic”
Go to the tab “Basic” and select “All Time” as “Time Range” from the drop-down list.
Step 4: Press the button “Clear Data”
Next, you have to check against boxes saying “Cached images and file” and “Cookies and other site data”. Once done, press the button “Clear data”. It will delete all the cookies and cached files from the browser.
Step 5: Restart Chrome
After that, you can restart the browser. Then, check if the error “the media could not be played”persists. If yes, move to the next method.
Method 3: Resolve the error by disabling extensions
This method will only work for computers. Many times, users face the error “the media could not be played” due to Chrome extensions. If you are using extensions for protecting online surfing, you are more likely to encounter this frustrating error.
Before that, you need to find out whether extensions are causing the error or not. For this, open the “Incognito” tab on Chrome. You will find this tab by pressing on the three dots present vertically on the right side. From there, select the option “New incognito window”. This window does not just allow users to browse the content privately, but also disable all kinds of extensions.
In this mode, you need to open the video URL, where you were facing the error “the media could not be played”. If the video works perfectly there, extensions are the real cause of this error. It means that extensions are snooping with the video playback. On finding this out, paste or type “chrome://extensions” in the search column of Chrome.
Now, you will be able to see all extensions of your browser at one place. You can disable all the extensions by removing the check against the option “Enabled”. Uncheck these extensions one by one to see if you can play the concerned video. Once you find the main culprit, get rid of that particular extension by tapping on the icon for trash.
Method 4: Resolve the error by resetting default Chrome settings
It is another method to get rid of the error “be played”. This method works for computers only. It will most probably get the job done for you by removing any extension or setting, which is causing the error. However, it can even create more problems for you.
On resetting Chrome settings to the default, it will reset everything including cookies, themes, extensions, or site data. Meanwhile, it would not make any changes to saved passwords, bookmarks, or custom fonts. To reset settings for Chrome, take a look at the following instructions:
Step 1: Launch Chrome
Firstly, you need to launch the browser Google Chrome and tap on the menu “Action” or three dots present on the top.
Step 2: Press the tab “Advanced”
Now, you need to visit “Settings” of Chrome and press the tab “Advanced” present at the bottom.
Step 3: Click the tab “Reset”
Next, you have to tap on the section “Reset” from there. Confirm the action and let Chrome to reinitialize. Now, you will no longer face the error “the media could not be played”.
Method 5: Resolve the error by using the ultimate option
If you could not resolve this annoying error by now, there is just one method left for you to try out. For resolving the error, you have to make use of a professional repair tool. One such tool is Stella Repair for Video. This professional tool will help you to play media files on your computer, laptop, or mobile device.
Many times, you face an error due to incomplete download of files. Also, it happens due to interruptions during the media transfer process. In these cases, you can encounter errors like “the media could not be played”. To get rid of errors in these situations, you can make use of Stellar Repair for Video.
With Stellar Repair for Video, users can overcome any file corruption. Not just that, but this software also helps you to resolve video-audio sync issues or repair videos that are jerky, distorted, choppy, or grainy. So, choose an easy way to get rid of the annoying “the media could not be played” error.
Special features of Stella Repair for Video:
- Repairs damaged, broken, or corrupt media files
- Supports almost all file formats including WMV, MOV, MKV, or 3GP
- Repairs corrupt videos resulting from processing, converting, editing, or file transferring process
- Works for both Mac and Windows PC
- Offers a preview before saving the file
- Comes with user-friendly and simple interface
Now, you can resolve the error “the media could not be played” through any method. We have listed the best methods to repair this issue in the best possible way. Try out these methods one by one. If nothing works for you, Stellar Repair for Video will definitely help you to play the video file. Download Stellar Repair for Video to resolve video- or audio- related issues effectively and efficiently.